Terms of Service

1. Acceptance of Terms

By creating an account, subscribing to a plan, or otherwise using the Service, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, you must not access or use the Service.

2. Description of Service

LusterBook is a weather-aware vertical SaaS scheduling platform designed for mobile auto detailing professionals. The Service provides tools for appointment scheduling, weather risk assessment, client management, public booking pages, and optional payment collection.

Weather data, dew point calculations, and risk indicators are provided as decision-support tools only. They are not guarantees or professional meteorological advice. See our Disclaimer for more information.

3. Accounts & Registration

You may register using Google OAuth or Magic Link email authentication. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. We reserve the right to suspend or terminate accounts that contain inaccurate, misleading, or fraudulent information.

You must notify us immediately at support@lusterbook.com if you become aware of any unauthorized use of your account.

4. Subscription Plans & Billing

LusterBook offers paid subscription plans (currently Solo and Pro) billed on a monthly recurring basis. All subscriptions include a 14-day free trial. You will not be charged until your trial period ends.

Merchant of Record: Subscription payments are processed by Lemon Squeezy, which acts as the Merchant of Record for all LusterBook SaaS transactions. By subscribing, you also agree to Lemon Squeezy's Terms of Service.

Subscription fees are non-refundable except where required by applicable law or at our sole discretion. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of your current billing period.

We reserve the right to modify pricing with 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.

5. Optional Payment Collection (Stripe Integration)

LusterBook offers an optional "bring your own API key" Stripe integration that allows detailers to collect payments from their own clients. This feature is entirely optional and separate from your LusterBook subscription.

If you enable Stripe payment collection, you are solely responsible for your Stripe account, your compliance with Stripe's Terms of Service, applicable payment card industry (PCI) requirements, tax obligations, and any disputes with your clients regarding payments.

LusterBook is not a payment processor and does not handle, store, or have access to your clients' payment card information. We are not a party to any transaction between you and your clients.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to use the Service for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Service.

7. Intellectual Property

The Service, including its original content, features, functionality, design, and underlying technology, is owned by LusterBook and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of all content you upload or input into the Service (such as client data, service descriptions, and business information). By using the Service, you grant us a limited, non-exclusive license to use your content solely to provide and improve the Service.

8. Data & Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Weather Data & Service Disclaimers

Weather data is sourced from third-party providers (including the OpenWeather API) and is presented "as is." LusterBook does not guarantee the accuracy, completeness, or reliability of any weather data, dew point calculations, or risk assessments.

You acknowledge that weather conditions can change rapidly and unpredictably, and that the decision to perform, reschedule, or cancel any detailing service is solely your responsibility as a professional detailer.

For full details, see our Disclaimer.

10. Limitation of Liability

To the maximum extent permitted by applicable law, LusterBook and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising from or related to your use of the Service.

Without limiting the foregoing, LusterBook shall not be liable for any damages arising from: (a) coating or service failures regardless of weather data provided; (b) errors or inaccuracies in weather data or risk assessments; (c) scheduling conflicts or missed appointments; (d) disputes between you and your clients; or (e) any issues with third-party payment processing.

Our total aggregate liability for all claims arising from or related to the Service shall not exceed the amount you paid to LusterBook in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless LusterBook and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your detailing services or business practices; (d) any dispute between you and your clients; or (e) your use of the optional Stripe integration.

12. Termination

You may terminate your account at any time by cancelling your subscription and contacting us at support@lusterbook.com to request account deletion.

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or our Acceptable Use Policy, or if we determine in our sole discretion that your use of the Service poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or as described in our Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any modifications constitutes acceptance of the updated Terms.

14. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.

Any disputes arising from or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached within 30 days, either party may pursue binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings held in Salt Lake City, Utah.

15. General Provisions

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, and Disclaimer, constitute the entire agreement between you and LusterBook regarding the Service.

Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.